Key Holder

Participates and fosters a team environment which builds Torrid and customer loyalty.

Demonstrates overall leadership effectiveness and professionalism.

Creates a team environment which fosters inclusivity and positive internal connections.

Coaches and develops new associates, as needed, to help acclimate to their role and Torrid.

Maintains an open, honest, and constructive line of communication with Store Manager in all company objectives.

Provides clear and effective direction to the team, and delegates effectively in the absence of the SM and ASM.

Takes responsibility for own performance and consistently meets expectations while meeting KPI’s.

Models the example for “The Torrid Connection” and ensures that all employees are utilizing the required skills.

Ensures proper floor coverage and monitors the selling process when scheduled as MOD.

Provides a shopping experience that will encourage positive customer connections and loyalty.

Performs all POS functions as required and ensures accuracy and efficiency.

Covers the assigned zone during supervisory hours while on duty.

Meets company objectives and KPI goals including LP initiatives.

Works closely with the ASM and SM to set store goals and achieve personal productivity goals.

Ensures that store team is given and achieves personal productivity goals.

Demonstrates a sense of urgency, anticipates, and overcomes obstacles while achieving company objectives.

Maintains strong business acumen and can speak to the business.

Ensures that store is merchandised per store set and company standards.

Provides a clean, consistent, shoppable environment for customer and store team.

Works closely with store manager to implement all merchandise strategies including markdowns and promos as directed.

Understands and complies with company, operational, customer, safety and Torrid Loss Control policies and procedures.

Performs other job duties as needed and required.